Customer services
DELIVERY REGIONS AND COSTS
WE OFFER EXTRAORDINARY LOW DELIVERY COSTS FOR OTHER REGIONS!
Not only have we implemented a speedy fulfilment process, but we also selected 37 countries closest to our delivery and printing partners that can enjoy free delivery for all purchases,
without restrictions.
For deliveries a bit further away, we have ensured the best prices for our customers, so that everyone can enjoy our exclusive art prints in the most economical way.
We have categorized our delivery regions as followed:
- United Kingdom ( England, Scotland, Wales, N.Ireland )
- Ireland
- Belgium
- The Netherlands
- France
- Germany
- Austria
- Switzerland
- Spain
- Italy
- Bosnia & Herzegovina
- Cyprus
- Albania
- Andorra
- Belarus
- Bulgaria
- Croatia
- Czech Republic
- Estonia
- Greece
- Hungary
- Latvia
- Lithuania
- Malta
- Moldova
- Luxemburg
- Montenegro
- North Macedonia
- Poland
- Portugal
- Russia
- San Marino
- Serbia
- Slovenia
- Ukraine
NOTE: Free delivery counts for all products, independent of weight, size or amount, unless otherwise specifically specified on the product page and checkout page.
The following flat rate delivery cost is added to products shipped to any of the below-mentioned countries.
10€ for the first item + 5€ for every additional item.
- Denmark
- Finland
- Iceland
- Norway
- Sweden
NOTE: This flat rate counts for all products, independent of weight, size or amount, unless otherwise specifically specified on the product page and checkout page.
The following flat rate delivery cost is added to products shipped to any of the below-mentioned countries.
15€ for the first item + 7.50€ for every additional item.
- United States
- Canada
NOTE: This flat rate counts for all products, independent of weight, size or amount, unless otherwise specifically specified on the product page and checkout page.
The following flat rate delivery cost is added to products shipped to any of the below-mentioned countries.
15€ for the first item + 7.50€ for every additional item.
- Liechtenstein
NOTE: This flat rate counts for all products, independent of weight, size or amount, unless otherwise specifically specified on the product page and checkout page.
The following flat rate delivery cost is added to products shipped to any of the below-mentioned countries.
55€ for the first item + 25€ for every additional item.
- All countries & regions not specified in the above-mentioned region list.
NOTE: This flat rate counts for all products, independent of weight, size or amount, unless otherwise specifically specified on the product page and checkout page.
Transport & product protection
THAT'S WHY WE IMPLEMENT THE HIGHEST STANDARD OF PRODUCT PROTECTION!
We have implemented the best possible measures of protection specific to the product of your choice to minimize any risk of damage during transportation.
See the list below and find out in what manner your product is packaged with care, ready to be delivered to you.
Canvas prints are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.
We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to.
Our standard packaging for posters is:
- Tube for posters above A4
Some exceptions are:
- Tube with shipping roll in the following countries: DK, DE, NO, CH, FR, UK, AU, SG, NL, BE, AT
- Triangular/rectangular boxes in the US, Canada and Brazil
Acrylic prints are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.
They will be covered with a protective film on the face of the image, this film will vary in color depending upon supplier & it could be milky, green, or blue typically. These protective films can be mistaken for scratches, bubbles, or a colored cast to a print/glass.
Aluminum prints are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.
Cancellations & Returns
WE HAVE PUT IN TO CREATE HIGH-QUALITY PRODUCTS!
You can cancel your order up to a maximum 1 hour after you complete your order.Â
Since all our products are “printed on demand” and forwarded immediately to our printing provider, we do not allow or refund cancellations after this time.
When your cancellation was done in time, you will receive a complete refund after we have had confirmation from our printing provider.
When a product is damaged or doesn’t meet the standards of print quality set out in our terms and conditions, you can request a replacement product or refund within 5 business days of delivery.
Your request will be forwarded to our printing provider and investigated by their quality control team.
Upon approval of your query, you will receive a replacement product or a complete refund.
To include in your refund/replacement request.
- Your order number.
- Your name, last name, phone number
- Clear photos of the item and the issue(s) you have encountered.
Your request needs to be submitted to our customer service team:
Note: We might ask you for additional information to provide our printing provider with all the necessary details to handle your request as accurately and fast as possible.
Customer support & assistance
EVEN WHEN WE ARE AWAY, YOU CAN LEAVE A QUICK MESSAGE USING OUR CHAT.
You can contact our support by sending an E-mail to:
sales@imagine-canvas.com.
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